Delivery, Refunds and Privacy Information
Once we have received your order we will do our very best to get the items to you as quickly as possible.
Your order will normally be dispatched by Royal Mail or by courier. Both options require signature on receipt.
We hope you will be happy with your item but in case you need to return it, please contact us on firstname.lastname@example.org to let us know.
As all club kit garments are made to order, unfortunately these items can not be returned unless they are faulty.
Once your return is received and inspected, we will send you an email to let you know that we have received your item and whether your refund has been approved or rejected. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You should send your item to: Custom, Le Col Ltd, The Old Treacle Factory, 24-40 Goodwin Road, London, W12 9JW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Your privacy is very important to us and we will never release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers.
In order to offer a high level of customer service we work with Shopify and reputable distribution companies to handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.